FAQ

Q: Why should I choose Blue Turban?

Ans: Blue Turban is built around trust and authenticity. Our strong business ethics help us to establish long-term relationships with our clients. Our craftsmanship and attention to detailing each piece of jewellery and our Quality control sets us apart in the industry.

Q: What is your return policy?

Ans: Since customer satisfaction takes precedence for us, Blue Turban offers a 30-day Return Policy wherein orders purchased can be returned within 30 days from date of purchase, if the order delivered is in damaged condition or in case of a wrong shipment.

Q: Which items make an exception to or cannot be returned under the 30 day policy?

Ans: Blue Turban does not offer returns and/or exchanges if the customer returns goods for the reason of change of mind. Before you plan to return a Blue Turban product, we request you to please spare a minute to understand how our products are crafted. Craft persons handcraft most of our products in Jaipur, resulting in each product being exclusive and different. There may be slight color and design variation in each piece. But before we ship all our products pass through strong quality control channel. Bespoke items for the client may not be considered for return.

Q: How can the returns be processed?

Ans: To return your item(s), please inform us within 3 days of receiving your order. Send us an email at info@blueturban.in However, the shipping charges and insurance charges will be borne by the clients in such cases.

Q: If there is any loss or damage during a return shipment, what would be the liability share?

Ans: The protection of your products is solely your responsibility and Blue Turban will not be liable for any loss, theft, or resulting damages whatsoever that may occur, even during the 30 days warranty period. Blue Turban will not be responsible for loss or damage of returned shipments. We cannot be held liable for any loss or damage incurred as a result of your shipment returned or late delivery or cancellation of your order. We advise that you retain all proof of posting documentation.

Q: Who is to bear the return shipping costs?

Ans: For returning jewellery items the customer will need to bear the costs of shipment and insurance.

Q: Is Blue Turban responsible for the jewellery package, once it is dispatched from their address?

Ans: Upon acceptance of delivery, insurance and protection of merchandise becomes the sole responsibility of the customer. Every order is fully insured in transit.

In case the box is damaged, open the package and inspect it in the presence of the delivery person. The packages are insured for loss and damage. Please call us the moment you find any damage to the merchandise.

Q: Once the final order has been placed, how long does Blue Turban take to deliver the order?

Ans: If the order is placed on a regular business day within working hours, it will most likely begin processing that day. And if the order is placed on a holiday or after working hours on a regular business day, it will begin processing the following business day. A tentative delivery time will be given along with the formal order on email. The exact delivery date shall be provided as soon as your order is ready to dispatch.

Q: Can the order be tracked?

Ans: Once the order is confirmed, customer would be provided tracking number of the shipment, which can be tracked at the relevant shipping company.

Q: This order is to be a gift for somebody. What are the details and services for this kind of option?

Ans: All products by the ‘Blue Turban’ come with elegant gift packaging at no extra cost. You can also ask our customer care to have a personalized gift card enclosed with your order.

Q: What would be the standard contact number, where all the queries related to shipping can be cleared?

Ans: Please don’t hesitate to contact us on (+91) 9799981583 if you have any questions related to shipping or delivery.

Q: What are the various options available to pay online?

Ans: We accept payment through Credit cards, Debit cards and through Net banking. You have multiple options of using VISA Card, Master Card, Pay Pal, and American Express card. All Credit/Debit card details remain confidential and private. Our trusted payment gateways protect your card information. Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization. We aim to dispatch all orders within 48 hours with the exception of Indian public holidays where it may take up to 72 hours. Estimated delivery times are to be used as a guide only and commence from the date of dispatch. We are not responsible for any delays caused by natural calamities and unavoidable circumstances. We are unable to redirect orders once items have been dispatched. All orders require a signature and proof of ID upon receipt of order. Currently, each order may be shipped only to a single destination address. If you wish to ship products to different addresses, you shall need to place multiple orders. We make our best efforts to deliver each item in your order within 16 working days of your placing the order, inclusive of processing time. However, in some cases, we may take longer, to ship the order as we may have to produce/procure it.

While we shall endeavor to ship all items in your order together, this may not always be possible due to product characteristics, or availability. In the unlikely event that we are not able to deliver your complete order within 16 working days, you can request us to cancel the remaining unshipped parts of the order. In such cases, your payment against the unshipped part of the order shall be refunded; in the manner you have made the payment.

To ensure that your order reaches you in the fastest time and in good condition, we only ship through reputed courier agencies.

While we shall endeavor to ship all items in your order together, this may not always be possible due to product characteristics, or availability. If you believe that the packaging is tampered with or damaged, before accepting delivery of the goods, please refuse to take delivery of the package, and call our help desk (+91) 9799981583 or email us at info@blueturban.in mentioning your order reference number. We shall try our best to ensure that a replacement delivery is made to you at the earliest.

All shipments are fully insured and require a signature and proof of ID confirmation from the recipient.

PLEASE NOTE: Recipient needs to keep a photocopy of any of the following photo id proofs handy for receiving the delivery.

  • Pan card
  • Driving License
  • Passport
  • Voters card

Our customer service may contact you for additional information if required. After your order is shipped, you will receive a confirmation email from us.

INSURANCE
Blue Turban insures each order during the time it is in transit until it is delivered to you. We require a signature and proof of ID for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient other than yourself for delivery purposes (for example as a gift) then you accept a signature by them as well as their photo ID as evidence of delivery.

Q: How should I know that the product that you sell is authentic?

Ans: Blue Turban is committed to stand behind every jewellery purchase and provide reliable quality products to its customers. Each jewellery piece by Blue Turban is hallmarked in 92.5 sterling silver. This hallmark represents the fact that the piece you are buying consists of 92.5% genuine silver.