In order to make a purchase on www.blueturban.in the customer will need to provide their particulars such as real name, age, phone number, email address, delivery address and any other information as requested.
Lawfully persons who are “incompetent to contract” within the meaning of the Indian Contract Act of 1872 are not eligible to use this website. If the customer’s age is below 18, they are prohibited to use/purchase/contract from/with this website.
PRICING, PAYMENT AND DELIVERY
Prices throughout the website are quoted in: Indian Rupees (INR), Payments will only be accepted in these. Prices are inclusive of all the taxes.
For International deliveries, additional duties and taxes may be applicable for the ordered items as per the customer’s country’s regulations, which will be billed separately to the customer by the courier company at the time of delivery.
A) PRICING POLICY FOR ONLINE MERCHANDISE
At blueturban.in, we are committed to offering shopping comfort, impeccable service and a breathtaking product selection at competitive prices. This means that the prices of products are subject to change.
B) SALES TAX/VAT
The prices at Blue Turban are inclusive of sales Tax and VAT.
C) ONLINE PAYMENT
Blue Turban accepts all orders meant for shipping within India for which the payments can only be accepted in INR.
All payments on www.blueturban.in are securely processed. We accept most major credit and debit cards including Visa, MasterCard and American Express via PayPal and CC Avenue. We also accept bank transfers upon special request. We will ensure confirmation of ordered item(s), availability and shipping before processing the customer’s order transaction.
The customer will be intimated by e-mail if for any reason we are unable to complete their order.
D) CREDIT CARD DETAILS
Optimum care is taken to make all transactions on the Blue Turban website secure. All credit / debit card transactions on this site are processed using secure online payment gateways that encrypt the customer’s card details in a secure host environment. These details will be fully encrypted and only used to process card transactions that the customer has initiated.
The customer agrees, understands and confirms that the credit card details provided by them for availing of services on the Site will be correct and accurate and they shall not use the credit card which is not lawfully owned by them, i.e. in a credit card transaction, they must use their own credit card.
The customer further agrees and undertakes to provide the correct and valid credit card details to us. Blue turban commits to keep the information provided by the customer confidential and assures them that it will not be shared by us with any third parties unless required for fraud investigations or by law, regulation or court order. We will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on the customer and the responsibility to ‘prove otherwise’ shall be exclusively on the customer.
Customer’s payment card will be debited for their order on the day we send them the formal order confirmation.
E) DELIVERY SCHEDULE
A tentative delivery time will be given along with the formal order confirmation email. The exact delivery date shall be provided as soon as their order is ready for dispatch. The customer could also go to their “Order Status” section and determine the status of their order using their respective tracking number.
F) PRODUCT DETAILS
All products and information displayed on www.blueturban.in constitutes an invitation to offer. The customer’s order for purchase constitutes customer’s offer, which shall be subject to the terms and conditions as listed herein. We reserve the right to accept or reject the customers’ offer in part or in full. Our acceptance of customer’s order will take place upon dispatch of the product(s) ordered. Dispatch of all the product(s) ordered, may or may not happen at the same time, in such a scenario that portion of the order which has been dispatched will be deemed to have been accepted by us and the balance would continue to be on offer to us and we reserve the right to accept or reject such balance order.
No act or omission of Blue Turban prior to the actual dispatch of the product (s) ordered will constitute acceptance of the customer’s offer. If the customer has provided us with their email address, we will notify the customer by email as soon as possible to confirm receipt of their order and email them again to confirm dispatch and therefore acceptance of the order.
All efforts have been made to display as accurately as possible the colors of our products that appear on the website. However, as the actual colors the customer sees will depend on their monitor, we cannot guarantee that their monitor’s display of any color will accurately reflect the color of the product on delivery. All products are handcrafted so there may be some variations in the actual product received.
All products are subject to availability. We reserve the right to limit the quantity of products we supply, supply only part of an order or to divide up orders. We will inform the customer if we are unable to fill up their order.
Prices on the website of Blue Turban store are subject to change without notice, and can vary from piece to piece, and from time to time, depending on the price of raw materials at the time of production. Gold, Silver and precious stones are commodities, with market fluctuations beyond our control. At times the market value of raw material like metal and gemstones may affect the price of a jewel piece, which means that the piece created before may be priced differently when recreated.
Blue Turban reserves the right, at its sole discretion, to limit the quantity/value of the items purchased by a customer and such restrictions may be applicable to orders placed by the same account, the same credit/debit card, and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limits be applied. Blue Turban reserves the right, at its sole discretion, to prohibit sales to any one as it may deem fit.
H) CANCELLATION BY BLUE TURBAN
Occasionally we may face certain orders that we are unable to process and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. In some situations that may result in the order being cancelled including limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional information or verification/s before accepting any order. We will inform the customer if the entire order or any portion of their order is cancelled or if additional information is required to accept the order. If the order is cancelled after the customer’s credit/debit card has been charged, the said amount will be reverted back in their card account.
We will seek authorization on customer’s card for the aggregate amount of the order placed by them, however, we may charge the customers card (capture) only with the amount corresponding to the actual portion of the order that we are able/willing to fulfill, and any associated shipping charges/taxes and levies etc. Any surplus amount, for which we might have originally sought and received an authorization on the customer’s card from their Card Issuer, if not captured by us in the time period stipulated by our Merchant Banker, will not be captured/ charged. If however the same is charged to the customer’s card/bank account in error, we will refund it as soon as the same is realized by us or brought to our notice, whichever is sooner. Blue Turban reserves the right to capture/charge the customer’s card to the full or partially authorized amount for the concerned order.
I) CANCELLATION AND CHANGES BY CUSTOMERS
In case of an event that the customer wishes to cancel or modify their order, they should send an email to email@example.com. We will make every effort to accommodate their request. However, once an order has been submitted we cannot guarantee the purchase can be cancelled or modified. Once the customer receives their online order, if it is the incorrect product or found to be damaged please contact us within 4 days of receipt and we will arrange for collection. The customer agrees not to dispute the decision made by Blue Turban and accept Blue Turban decision regarding the cancellation.
Dimensions displayed on the Blue Turban website are noted in centimeters. While we try to ensure that all measurements on our website are accurate, errors may occur as each piece is unique. Ring sizing is sometimes a challenge to get perfectly right. For instance a very thick band will feel much tighter than a thin band of the exact same size. When sizing a ring, we make every effort to ensure a perfect fit on the first try. Customers are advised to please choose their ring size carefully.