Terms & Conditions

Introduction:

This website is owned and operated by Blue Turban (hereinafter ‘We’, ‘Blue Turban’, blueturban.in) having its Registered and Corporate Office at Jaipur. In using the services of www.blueturban.in of Blue Turban, the customer (“customer” means the person using the services of blueturban.in) is deemed to have accepted the ‘Terms and Conditions’ listed below or as may be revised from time to time, which is, for an indefinite period and the customer understands and agrees that they are bound by such terms and conditions till the time they access this website.

Blue Turban reserves the right to change these terms & conditions from time to time without any obligation to inform the customer. It is the responsibility of the customer to look through them at the time of purchase / order placing. All rights, including copyright, in this website are owned by Blue Turban. Misuse of this website or its contents, including copying or storing it in whole or part is prohibited without the permission of Blue Turban.

If the customer has any queries about these terms & conditions or have any comments or complaints on or about our website, please email us at info@blueturban.in or call us on our registered number (+91) 9799981583

Eligibility

In order to make a purchase on www.blueturban.in the customer will need to provide their particulars such as real name, age, phone number, email address, delivery address and any other information as requested.

Lawfully persons who are “incompetent to contract” within the meaning of the Indian Contract Act of 1872 are not eligible to use this website. If the customer’s age is below 18, they are prohibited to use/purchase/contract from/with this website.

PRICING, PAYMENT AND DELIVERY

Prices throughout the website are quoted in: Indian Rupees (INR), Payments will only be accepted in these. Prices are inclusive of all the taxes.

For International deliveries, additional duties and taxes may be applicable for the ordered items as per the customer’s country’s regulations, which will be billed separately to the customer by the courier company at the time of delivery.

A) PRICING POLICY FOR ONLINE MERCHANDISE

At blueturban.in, we are committed to offering shopping comfort, impeccable service and a breathtaking product selection at competitive prices. This means that the prices of products are subject to change.

B) SALES TAX/VAT

The prices at Blue Turban are inclusive of sales Tax and VAT.

C) ONLINE PAYMENT

Blue Turban accepts all orders meant for shipping within India for which the payments can only be accepted in INR.

All payments on www.blueturban.in are securely processed. We accept most major credit and debit cards including Visa, MasterCard and American Express via PayPal and CC Avenue. We also accept bank transfers upon special request. We will ensure confirmation of ordered item(s), availability and shipping before processing the customer’s order transaction.

The customer will be intimated by e-mail if for any reason we are unable to complete their order.

D) CREDIT CARD DETAILS

Optimum care is taken to make all transactions on the Blue Turban website secure. All credit / debit card transactions on this site are processed using secure online payment gateways that encrypt the customer’s card details in a secure host environment. These details will be fully encrypted and only used to process card transactions that the customer has initiated.

The customer agrees, understands and confirms that the credit card details provided by them for availing of services on the Site will be correct and accurate and they shall not use the credit card which is not lawfully owned by them, i.e. in a credit card transaction, they must use their own credit card.

The customer further agrees and undertakes to provide the correct and valid credit card details to us. Blue turban commits to keep the information provided by the customer confidential and assures them that it will not be shared by us with any third parties unless required for fraud investigations or by law, regulation or court order. We will not be liable for any credit card fraud. The liability for use of a card fraudulently will be on the customer and the responsibility to ‘prove otherwise’ shall be exclusively on the customer.

Customer’s payment card will be debited for their order on the day we send them the formal order confirmation.

E) DELIVERY SCHEDULE

A tentative delivery time will be given along with the formal order confirmation email. The exact delivery date shall be provided as soon as their order is ready for dispatch. The customer could also go to their “Order Status” section and determine the status of their order using their respective tracking number.

F) PRODUCT DETAILS

All products and information displayed on www.blueturban.in constitutes an invitation to offer. The customer’s order for purchase constitutes customer’s offer, which shall be subject to the terms and conditions as listed herein. We reserve the right to accept or reject the customers’ offer in part or in full. Our acceptance of customer’s order will take place upon dispatch of the product(s) ordered. Dispatch of all the product(s) ordered, may or may not happen at the same time, in such a scenario that portion of the order which has been dispatched will be deemed to have been accepted by us and the balance would continue to be on offer to us and we reserve the right to accept or reject such balance order.

No act or omission of Blue Turban prior to the actual dispatch of the product (s) ordered will constitute acceptance of the customer’s offer. If the customer has provided us with their email address, we will notify the customer by email as soon as possible to confirm receipt of their order and email them again to confirm dispatch and therefore acceptance of the order.

All efforts have been made to display as accurately as possible the colors of our products that appear on the website. However, as the actual colors the customer sees will depend on their monitor, we cannot guarantee that their monitor’s display of any color will accurately reflect the color of the product on delivery. All products are handcrafted so there may be some variations in the actual product received.

All products are subject to availability. We reserve the right to limit the quantity of products we supply, supply only part of an order or to divide up orders. We will inform the customer if we are unable to fill up their order.

Prices on the website of Blue Turban store are subject to change without notice, and can vary from piece to piece, and from time to time, depending on the price of raw materials at the time of production. Gold, Silver and precious stones are commodities, with market fluctuations beyond our control. At times the market value of raw material like metal and gemstones may affect the price of a jewel piece, which means that the piece created before may be priced differently when recreated.

G) RESTRICTIONS

Blue Turban reserves the right, at its sole discretion, to limit the quantity/value of the items purchased by a customer and such restrictions may be applicable to orders placed by the same account, the same credit/debit card, and also to orders that use the same billing and/or shipping address. We will provide notification to the customer should such limits be applied. Blue Turban reserves the right, at its sole discretion, to prohibit sales to any one as it may deem fit.

H) CANCELLATION BY BLUE TURBAN

Occasionally we may face certain orders that we are unable to process and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. In some situations that may result in the order being cancelled including limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional information or verification/s before accepting any order. We will inform the customer if the entire order or any portion of their order is cancelled or if additional information is required to accept the order. If the order is cancelled after the customer’s credit/debit card has been charged, the said amount will be reverted back in their card account.

We will seek authorization on customer’s card for the aggregate amount of the order placed by them, however, we may charge the customers card (capture) only with the amount corresponding to the actual portion of the order that we are able/willing to fulfill, and any associated shipping charges/taxes and levies etc. Any surplus amount, for which we might have originally sought and received an authorization on the customer’s card from their Card Issuer, if not captured by us in the time period stipulated by our Merchant Banker, will not be captured/ charged. If however the same is charged to the customer’s card/bank account in error, we will refund it as soon as the same is realized by us or brought to our notice, whichever is sooner. Blue Turban reserves the right to capture/charge the customer’s card to the full or partially authorized amount for the concerned order.

I) CANCELLATION AND CHANGES BY CUSTOMERS

In case of an event that the customer wishes to cancel or modify their order, they should send an email to info@blueturban.in. We will make every effort to accommodate their request. However, once an order has been submitted we cannot guarantee the purchase can be cancelled or modified. Once the customer receives their online order, if it is the incorrect product or found to be damaged please contact us within 4 days of receipt and we will arrange for collection. The customer agrees not to dispute the decision made by Blue Turban and accept Blue Turban decision regarding the cancellation.

J) SIZING

Dimensions displayed on the Blue Turban website are noted in centimeters. While we try to ensure that all measurements on our website are accurate, errors may occur as each piece is unique. Ring sizing is sometimes a challenge to get perfectly right. For instance a very thick band will feel much tighter than a thin band of the exact same size. When sizing a ring, we make every effort to ensure a perfect fit on the first try. Customers are advised to please choose their ring size carefully.

Customer's Obligations

a) The Customer has to provide true, accurate, current and complete information about them as requested in the registration form.

b) To maintain and promptly update the Registration Data to keep it true, accurate, current and complete. If the customer provides any information that is untrue, inaccurate, incomplete, or not current or if Blue Turban has reasonable grounds to suspect that such information is untrue, inaccurate, and not current or not in accordance with this User Agreement, we have the right to indefinitely suspend or terminate the customers membership and refuse to provide them with access to the Website.

c) That before placing an order the customer shall check the product description carefully. By placing an order for a product the customer agree to be bound by the conditions of sale and invitation of offer included in the item’s description.

d) They will provide authentic and true information in all instances where such information is requested of them. Blue Turban reserves the right to confirm and validate the information and other details provided by the customer at any point of time. If upon confirmation the customer’s details are found not to be true (wholly or partly), Blue Turban has the right in its sole discretion to reject the registration and debar the said customer from using the Services of www.blueturban.in and or other affiliated websites without prior notice whatsoever. That the address at which delivery of the product ordered by the customer is to be made will be correct and proper in all respects.

e) That in the event that a non-delivery occurs on account of a mistake by the customer (i.e. wrong name or address or any other wrong information) any extra cost incurred by Blue Turban for redelivery shall be claimed from the customer and the customer shall pay such cost.

Sale and Promotion

1. The sale runs till stock lasts. Duration of sale is in the sole discretion of Blue Turban and it reserves the right to extend or terminate the sale, without further information at any point of time.

2. The products can be removed/changed/added under the Sale category and the discounted prices can also be changed. It will be in sole discretion of Blue Turban.

3. No return or Exchange will be accepted on the sales items. For more details read our returns and exchange policy.

4. In case of any further query regarding the sale, please email customer care at info@blueturban.in

5. Blue Turban reserves the right, at any time, to amend/add/remove/modify (in whole or part) any of the terms & conditions of sale, or to replace, wholly or in part, this promotion by another promotion, whether similar to this promotion or not, or to withdraw it altogether, and Blue Turban’s decision in this regard shall be final and requires no intimation to the customer of any sort.

General

None of the provisions of this Agreement shall be deemed to constitute a partnership or agency between the customer and the Company and the customer shall have no authority to bind the Company in any manner whatsoever. Except as explicitly stated otherwise, any notices shall be given by postal mail to Blue Turban Corporate Office at Jaipur or to the email address the customer provides to us during the registration process. Notice shall be deemed given 24 hours after email is sent, unless the sending party is notified that the email address is invalid. Alternatively, we may give the customer notice by certified mail, postage prepaid and return receipt requested, to the address provided to us during the registration process. In such case, notice shall be deemed given 3 days after the date of mailing. If any clause of this Agreement shall be deemed invalid, void or for any reason unenforceable, such clause shall be deemed severable and shall not affect the validity and enforceability of the remaining clauses of the Agreement. This Agreement sets forth the entire understanding and agreement between the customer and us with respect to the subject matter hereof.

In the Company’s sole discretion, it may transfer its rights and obligations (under this Agreement without the customer’s prior express consent.) If the customer breaches this Agreement, and the Privacy Policy or the documents they incorporate by reference and we take no action against them, we will still be entitled to use our rights and remedies in any other situation where the customer breach the aforesaid.

The Company may terminate this Agreement at any time. Without limiting the foregoing, the Company shall have the right to immediately terminate any passwords or accounts of the User in the event of any conduct by the User which the Company, in its sole discretion, considers to be unacceptable, or in the event of any breach by the User of this Agreement. Notwithstanding any other provisions of this Agreement, or any general legal principles to the contrary, any provision of this Agreement that imposes or contemplates continuing obligations on a party will survive the expiration or termination of this Agreement.

Governing law and Jurisdiction

This User Agreement shall be construed in accordance with the applicable laws of India. The Courts at Jaipur shall alone have exclusive jurisdiction in any proceedings arising out of this agreement.

Disclaimer

Blue Turban owns the copyright to all the contents of this website, including images. All trademarks and other intellectual property are owned or licensed by us (unless otherwise specified). The customer may not copy, reproduce, distribute, republish, download, display, post or transmit any part of the website without written consent from us (except as stated below). The customer may print or download any page(s) for their own personal and non-commercial use only. If there are any doubts about what the customer can do, please go to our contact us page to apply for permission to reproduce the content. While our website is as accurate as possible, we cannot accept responsibility for any inaccuracies or errors beyond our reasonable control. We cannot guarantee that colors in our images will be rendered correctly on different computer monitors.

Changes to the site disclaimer

We reserve the right to change the Site Disclaimer from time to time. If this happens, we will notify customers by posting the updated Site Disclaimer on the website. If the customer does not wish to be governed by the revised Site Disclaimer, then they will need to stop using the website. The law of India governs this site disclaimer, and the customers and we agree to use the Jaipur jurisdiction if there is any dispute between us. If any part of this Site Disclaimer is found to be invalid by law, the rest of them remain valid and enforceable.

DISCLAIMER AS TO OWNERSHIP OF TRADE MARKS, IMAGES OF PERSONALITIES AND THIRD PARTY COPYRIGHT

Except where expressly stated to the contrary all persons (including their names and images), third party trademarks and images of third party products, services and/or locations featured on this Website are in no way associated, linked or affiliated with BLUE TURBAN and the customer should not rely on the existence of such a connection or affiliation. Any trademarks/names featured on this Website are owned by the respective trademark owners.

LIABILITY

We take no responsibility for any loss or damage suffered as a result of our “order online” service, or goods supplied using it, except as required by law, even if we could have foreseen the loss, or the possibility of it was brought to our attention.

SITE SECURITY

The customers are prohibited from violating or attempting to violate the security of this Website, including, without limitation,

a) Accessing data not intended for the customer or logging onto a server or an account, which they are not authorized to access.

b) Attempting to probe, scan or test the vulnerability of a system, network or breach security or authentication measures without proper authorization.

c) Attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the site, overloading, and “flooding,” “spamming,” “mail bombing” or “crashing.”

d) Sending unsolicited emails, including promotions and/or advertising of products or services.

e) Forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting Violations of system or network security may result in civil or criminal liability. BLUE TURBAN will investigate occurrences that may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting users who are involved in such violations. The customer agrees not to use any device, software or routine to interfere or attempt to interfere with the proper working of this site or any activity being conducted on this site. The customer agrees, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this site other than the search engine and search agents available on this site and other than generally available third party web browsers (e.g., Microsoft Explorer, Google Chrome, Mozilla Firefox).

EXTERNAL MATERIAL

The customer shall not use the website in any way that will damage it or interrupt its provision. The customer shall not use the website to transmit or post any computer viruses. We cannot guarantee that the website is free from computer viruses, and they should take their own precautions in this respect. We will try to make sure that the website is always available. However, this is not always possible, and we are not liable if the website is unavailable.

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COPYRIGHT & TRADEMARK
Termination

This User Agreement is effective unless and until terminated by either the customer or www.blueturban.in. The customer may terminate this User Agreement at any time by informing us in writing through Indian postal system by registered post that they no longer wish to be associated with this website, provided that the customer discontinues any further use of this Website. We may terminate this User Agreement at any time and may do so immediately without notice, and accordingly deny the customer access to the Website. Such termination will be without any liability to http://www.blueturban.in. Upon any termination of the User Agreement by either the customer or www.blueturban.in, the customer must promptly destroy all materials downloaded or otherwise obtained from this Website, as well as all copies of such materials, whether made under the User Agreement or otherwise. Our right to any Comments shall survive any termination of this User Agreement. Any such termination of this User Agreement shall not cancel the customer’s obligation to pay for the product already ordered from the Website or affect any liability against the customer that may have arisen under the User Agreement.

MODIFICATION OF TERMS AND CONDITIONS OF SERVICE

www.blueturban.in reserves the right at any time to modify the terms and conditions of this User Agreement without any prior notification to them. Subsequent to any such modification of the User Agreement, we will inform the customer of the modifications in the User Agreement through e-mail at the e-mail address provided by the customer while registering on www.blueturban.in. The customer can access the latest version of the User Agreement at any given time on www.blueturban.in The customer should regularly review the User Agreement on www.blueturban.in. In the event the modified User Agreement is not acceptable to the customer, they should undertake to discontinue using the service. However, if the customer continues to use the service they shall be deemed to have agreed and accepted to the modified terms and conditions and they undertake to abide by the modified User Agreement.

Arbitration

If any dispute arises between the customer and the Company during the course of using the website or thereafter, in connection with the validity, interpretation, implementation or alleged breach of any provision of this Agreement, and the Privacy Policy or the documents they incorporate by reference, the dispute shall be referred to a sole Arbitrator who shall be an independent and neutral third party identified by the Company. The place of arbitration shall be Jaipur. The Arbitration & Conciliation Act, 1996, shall govern the arbitration proceedings. The arbitration proceedings shall be in the English language.